Refund policy

Last updated 18 October 2026. Applies to purchases on bura.com.ge.

The only thing you can buy with money on Bura is the one-time ad-free option. Coins can't be bought, so there's nothing to refund there.

When you can get your money back

• Within 14 days of paying, for any reason: write to us and we'll refund you in full and switch ad-free off.
• Any time, if you were charged but ad-free never switched on, or you were charged twice: we'll fix it or refund the extra charge.
• If we stop offering the ad-free option within 6 months of your payment, we'll refund you.

When we don't refund

• After 14 days, when ad-free has been working as described.
• If your account was suspended or closed for breaking the terms of use, except where the law says otherwise.

How to ask

Write to contact@bura.com.ge from the email address on your Bura account (or tell us which one it is), with the date of the payment. We answer within 3 working days. Refunds go back to the card you paid with, through the bank; depending on your bank it usually takes 5 to 10 working days to show up.

Disputes with your bank

Please write to us before disputing a payment with your bank: it's faster for you. If a payment is reversed through the bank, ad-free is switched off on that account.